We solved the edge cases
before you ask.
Every concern about “why AI fails” has a specific, tested solution. If we don't get the verification, you don't pay.
“Honestly, I was skeptical about AI making phone calls. But the first time it sat on hold for 40 minutes so my team didn't have to — I got it.”
Integrates with the tools plaintiff firms already use
Every failure mode, addressed.
Complex IVR & Phone Trees
Medical billing lines have multi-level automated menus that change without notice.
Our agents are trained on thousands of real-world IVR trees. They navigate menus, respond to prompts, and adapt to changes in real time — no human input needed.
30+ Minute Hold Times
Staff spend hours on hold waiting for billing representatives to answer.
Our AI agents hold the line indefinitely. Average resolution is 4.2 minutes, but agents will wait 30, 45, even 60+ minutes. Your staff never wait on hold again.
Failure States & Dead Ends
Voicemail, disconnected lines, and unreachable departments derail verification attempts.
The system detects dead ends in real time, retries alternate numbers, schedules callbacks at optimal times, and flags for escalation. Nothing falls through the cracks.
Human-In-The-Loop Escalation
Some providers refuse to verify balances to automated systems or require specialized handling.
For high-complexity refusals, a specialized human partner intervenes — trained specifically in medical billing conversations. The verification gets completed.
Unexpected Questions
Billing reps ask for identity verification, reference numbers, or other unexpected information.
Our agents handle a wide range of conversational edge cases. If something is truly outside scope, the call is logged with full audio and queued for human follow-up.
If we don't get the verification,
you don't pay.
Every verification attempt is logged with full audio. If our AI agent and human escalation team can't complete the verification, there is zero charge to your firm.
Enterprise-grade compliance.
256-bit AES Encryption
All data encrypted at rest and in transit using military-grade AES-256 encryption.
HIPAA Compliant
Full HIPAA compliance with BAA executed for every client. PHI is handled with strict access controls.
SOC 2 Type II Certified
Independent audit verification of our security controls, availability, and data integrity practices.
Technical questions.
Have a workflow we don't cover yet?
We're always building new agents for the needs of plaintiff firms. Tell us your use case and we'll scope a bespoke solution.
Your paralegals deserve
better than hold music.
Every hour on hold is an hour not spent on depositions, client relationships, or the strategic work that wins cases. VerifyMD gives that time back — at any scale.